FAQ

1. How can I contact Neylorian?
You can reach our customer support team via email at support@neylorian.shop or by phone at +44 775782454. Our team is available to assist you Monday through Friday, 9 AM to 6 PM GMT.

2. What are your shipping options and costs?
We offer standard and express shipping:

1. Free shipping on orders over $45
2. Standard shipping: $4.8
3. Express shipping: $9.9

3. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your location.

4. What is your return policy?
We accept returns within 30 days of delivery for unused, unworn products in their original packaging. Please note that certain items, such as personalized or hygiene-related socks, may not be eligible for return.

5. How do I return an item?
To initiate a return, please contact our customer service team at support@neylorian.shop with your order number and reason for return. We will provide detailed instructions for returning your items.

6. When will I receive my refund?
Once we receive and inspect your returned items, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method.